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  • What are your business hours?
    We are open from Tuesday-Friday 10am - 6pm GMT. We are closed on weekends and bank holidays.
  • How can I communicate with you?
    For professional and paper-trail purposes, all communications about ongoing orders are done via email only. If you have a question about our packages, process etc send us an email:
  • I do not have an idea yet, can I still book?
    We recommend waiting until you have a clear vision for your brand to avoid the need for extra revisions and delays during the design process. You can also book a consultation call to discuss your ideas if you need some help.
  • I'm trying to purchase but your website keeps declining my card. What should I do?
    Unfortunately our payment provider for our website has troubles accepting international payments from time to time. If you have a PayPal account please try that when booking otherwise, email us: and we can send over a custom invoice to see if it works.
  • How do I pay for a package?
    We require the full amount upfront in order to secure your start date. If you are interested in a large package (£1000+), a 60% deposit will be required upfront and the remaining before your final files are sent. You will be sent an invoice with the costs of your chosen service/ package as well as a contract to sign.
  • Do you work with International Clients?
    Yes! The great thing about design is that our services can be purchased from anywhere in the world. As we are based in the UK, Klarna may be unavailable as a payment method for clients outside of the UK.
  • Do you offer customised packages?
    Yes we do! To view our packages please visit our 'branding packages' page found in the dropdown menu. If you'd like a custom package, simply fill out our enquiry form and list all the services you are interested in and we will do our best to accommodate.
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